Return & Refund Policy

Last updated: 17/03/25

At IronClad Apparel, we take pride in delivering high-quality, made-to-order products. Since each item is custom-printed, all sales are final. However, we offer refunds or replacements in rare cases where an item arrives damaged or defective. Please review our policy below.

1. Eligibility for Refunds & Replacements

We only offer refunds or replacements in the following situations:

• The item arrives with a significant print defect (e.g., misaligned design, missing elements).
• The product is damaged upon delivery (e.g., torn fabric, manufacturing fault).
• You contact us on the day of delivery with clear photos of the issue.

Minor variations in color, print placement, or fabric texture are normal and do not qualify for refunds or replacements.

2. How to Request a Refund or Replacement

To submit a claim, follow these steps:

1. Email us at jay@ironcladapparel.co.uk on the day of delivery.
2. Include your order number and clear photos of the issue.
3. We will review your request and respond within 48 hours.

If approved:

• A replacement will be shipped at no extra cost.
• If a replacement is not possible, a refund will be issued to your original payment method.

3. Non-Returnable & Non-Refundable Items

We do not accept returns, exchanges, or refunds for:

• Orders where the wrong size, color, or design was selected by the customer.
• General wear and tear or accidental damage after delivery.
• Slight color or print variations due to the production process.
• Clearance or final sale items.

By placing an order with IronClad Apparel, you acknowledge and agree to this policy.

4. Lost or Delayed Orders

• If your order is delayed beyond the estimated shipping time, please contact us for tracking assistance.
• If a package is lost in transit, we will work with the courier to locate it, but we are not responsible for courier delays.

5. Contact Us

For any refund or replacement inquiries, reach out to us at:

📧 Email: jay@ironcladapparel.co.uk
🌍 Website: www.ironcladapparel.co.uk

Privacy Policy

Last updated: 17/03/24

At IronClad Apparel ("we," "our," "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.ironcladapparel.co.uk and make purchases.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

a) Personal Information

• Name
• Email address
• Phone number (if provided)
• Shipping and billing address
• Payment details (processed securely through third-party payment providers)

b) Non-Personal Information

• IP address
• Browser type and device information
• Pages visited and time spent on our site
• Cookies and tracking technologies

2. How We Use Your Information

We collect your information to:

• Process and fulfill your orders
• Provide customer support
• Improve our website and user experience
• Send updates about orders, promotions, and new products (only if you opt-in)
• Prevent fraudulent transactions and enhance security

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. These help us:

• Recognize repeat visitors
• Remember items in your shopping cart
• Analyze website traffic and improve performance

You can manage your cookie preferences in your browser settings.

4. Third-Party Services

We may use third-party services to process payments, handle shipping, and analyze website traffic. These providers have their own privacy policies, and we encourage you to review them:

• Payment Processing: Shopify Payments, PayPal, or other providers
• Shipping & Delivery: Third-party courier services
• Analytics: Google Analytics, Facebook Pixel, or similar tools

These services only receive the necessary information required to perform their functions.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online data transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Opt out of marketing emails (unsubscribe at any time)
• Request a copy of the data we hold about you
• Restrict or object to certain types of data processing

To make a request, contact us at jay@ironcladapparel.co.uk.

7. Retention of Data

We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, and improve our services. After this period, we securely delete or anonymize your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website after updates constitutes acceptance of the new policy.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:

📧 Email: jay@ironcladapparel.co.uk
🌍 Website: www.ironcladapparel.co.uk

Last updated: 17/03/24

At IronClad Apparel ("we," "our," "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.ironcladapparel.co.uk and make purchases.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

a) Personal Information

• Name
• Email address
• Phone number (if provided)
• Shipping and billing address
• Payment details (processed securely through third-party payment providers)

b) Non-Personal Information

• IP address
• Browser type and device information
• Pages visited and time spent on our site
• Cookies and tracking technologies

2. How We Use Your Information

We collect your information to:

• Process and fulfill your orders
• Provide customer support
• Improve our website and user experience
• Send updates about orders, promotions, and new products (only if you opt-in)
• Prevent fraudulent transactions and enhance security

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. These help us:

• Recognize repeat visitors
• Remember items in your shopping cart
• Analyze website traffic and improve performance

You can manage your cookie preferences in your browser settings.

4. Third-Party Services

We may use third-party services to process payments, handle shipping, and analyze website traffic. These providers have their own privacy policies, and we encourage you to review them:

• Payment Processing: Shopify Payments, PayPal, or other providers
• Shipping & Delivery: Third-party courier services
• Analytics: Google Analytics, Facebook Pixel, or similar tools

These services only receive the necessary information required to perform their functions.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online data transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Opt out of marketing emails (unsubscribe at any time)
• Request a copy of the data we hold about you
• Restrict or object to certain types of data processing

To make a request, contact us at jay@ironcladapparel.co.uk.

7. Retention of Data

We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, and improve our services. After this period, we securely delete or anonymize your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website after updates constitutes acceptance of the new policy.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:

📧 Email: jay@ironcladapparel.co.uk
🌍 Website: www.ironcladapparel.co.uk

Terms of Service

Last updated: 17/03/25

Welcome to IronClad Apparel. By using our website https://www.ironcladapparel.co.uk, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

IronClad Apparel is an independent clothing brand specializing in JDM-inspired and car enthusiast apparel. Our products are made-to-order, and all sales are subject to these terms.

We reserve the right to update, change, or replace any part of these terms at any time. Continued use of our site after modifications constitutes acceptance of the updated terms.

2. Orders & Payments

• All orders placed on our website are final once confirmed at checkout.
• Prices are listed in GBP (£) and may change without notice.
• We accept debit/credit cards, PayPal, and other listed payment methods.
• Orders will only be processed once full payment is received.
• If an item becomes unavailable after purchase, we will notify you and issue a full refund.

3. Shipping & Delivery

• Orders are processed within 2-5 business days before shipping.
• Estimated delivery times:
• Shipping times are estimates and may vary due to courier delays.
• Customers are responsible for customs fees or import duties on international orders.

4. Returns & Refunds

Due to the made-to-order nature of our products, all sales are final. However, we will offer a refund or replacementif:

• The product arrives damaged (e.g., torn fabric, unwearable condition).
• There is a major print defect (e.g., missing design elements, off-center print).
• You contact us on the day of delivery with clear photos of the issue.

5. Intellectual Property

• All designs, images, and content on this website are owned by IronClad Apparel or used with permission.
• Unauthorized reproduction, resale, or distribution of our products and designs is strictly prohibited.
• You may not use our brand name, logo, or images for commercial purposes without our written consent.

6. Limitation of Liability

• IronClad Apparel is not responsible for delays, lost parcels, or damages caused by shipping carriers.
• We are not liable for misuse of our products, allergic reactions, or any injury resulting from wearing our apparel.
• Our products are for personal use only and are not intended for resale without permission.

7. Privacy Policy

By using our website, you agree to our Privacy Policy regarding the collection and use of your personal information.

8. Contact Information

For any inquiries, please contact us at:
📧 Email: jay@ironcladapparel.co.uk
🌍 Website: https://www.ironcladapparel.co.uk

By purchasing from IronClad Apparel, you acknowledge and agree to these Terms of Service.

Shipping Policy

Last updated: 17/03/25

At IronClad Apparel, we aim to deliver high-quality, made-to-order products to our customers as quickly as possible. Below are our shipping details, estimated delivery times, and important information regarding tracking and international orders.

1. Order Processing Times

• All orders are made to order and require 2-5 business days to process before shipping.
• Processing times may vary during peak seasons, holidays, or promotional events.
• Once your order is shipped, you will receive a tracking number via email.

2. Shipping Rates & Estimated Delivery Times

We currently ship to the United Kingdom, European Union, and select international destinations. Estimated delivery times are as follows:

United Kingdom

• Standard Shipping: 7-18 business days
• Express Shipping (if available): 7-14 business days

European Union

• Standard Shipping: 5-18 business days
• Express Shipping (if available): 3-18 business days

International (USA, Canada, Australia, etc.)

• Standard Shipping: 7-14 business days
• Express Shipping (if available): 5-10 business days

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or courier delays beyond our control.

3. Order Tracking

• A tracking number will be provided via email once your order has shipped.
• Please allow 24-48 hours for tracking updates to appear in the system.
• If your tracking status has not been updated for more than 7 business days, contact us at jay@ironcladapparel.co.uk for assistance.

4. Shipping Restrictions

• We do not ship to PO Boxes or military addresses (APO/FPO/DPO) at this time.
• Orders may be subject to additional verification or processing time if flagged by our system for security reasons.

5. Customs, Duties & Taxes (International Orders)

• IronClad Apparel is not responsible for customs fees, duties, or taxes that may apply to international shipments.
• Any additional charges imposed by your country’s customs regulations are the responsibility of the buyer.
• Customs clearance may delay delivery times, which is beyond our control.

6. Delayed, Lost, or Stolen Packages

• If your order is delayed, please check your tracking details first. If it has been more than 7 business days without movement, contact us.
• If your package is lost in transit, we will work with the courier to resolve the issue.
• IronClad Apparel is not responsible for stolen packages after confirmed delivery. If your package is marked as "delivered" but you haven't received it, check with neighbors or your local courier office.

7. Contact Us

For any shipping-related inquiries, reach out to us at:

📧 Email: jay@ironcladapparel.co.uk
🌍 Website: www.ironcladapparel.co.uk

email jay@ironcladapparel.co.uk

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